Shipping policy
Shipping Policy
Effective Date: June 17, 2026
Brand: CalmPaws
1. General Information
This Shipping Policy applies to all orders placed through the CalmPaws online store. By completing a purchase, you agree to the terms outlined below. CalmPaws operates as a direct-to-consumer e-commerce store serving customers within the United States.
For any shipping-related questions or concerns, please contact us at calmpawshq@gmail.com. We aim to respond within 1–2 business days.
2. Order Processing Time
All orders are processed within 1 to 3 business days from the date of purchase. Business days are Monday through Friday, excluding federally recognized U.S. public holidays.
Orders placed on weekends or public holidays will begin processing on the next available business day. During high-demand periods — such as the Fourth of July, holiday seasons, or promotional events — processing times may be slightly extended. If there is a significant delay with your order, we will notify you promptly by email.
Please ensure that your shipping address and contact information are accurate at the time of checkout. CalmPaws is not responsible for delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.
3. Estimated Shipping Time
Once your order has been processed and dispatched, the estimated delivery time is 13 to 20 business days. This timeframe applies to standard shipping for orders within the United States.
Please note that shipping estimates begin from the date of dispatch, not the date of purchase. Total delivery time, including processing, may therefore range from approximately 14 to 23 business days from the date your order is placed.
These estimates represent typical delivery windows under normal circumstances. CalmPaws does not guarantee specific delivery dates. Actual delivery times may vary due to factors beyond our control, including carrier delays, weather conditions, customs procedures, and other logistical circumstances.
4. Shipping Carriers and Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to monitor your shipment. Please allow up to 3 business days after receiving your tracking number for tracking information to update in the carrier's system.
If your tracking information has not updated within 5 business days of receiving your confirmation email, please contact us at calmpawshq@gmail.com so we can investigate the matter with our fulfillment partner.
5. Shipping Costs
Shipping costs, if applicable, are calculated and displayed at checkout before you complete your purchase. Any promotional free-shipping offers will be reflected automatically at checkout when applicable conditions are met.
6. Undeliverable Packages and Address Errors
If a package is returned to our fulfillment center as undeliverable due to an incorrect, incomplete, or inaccessible address provided by the customer, we will contact you via email to arrange reshipment. Additional shipping fees may apply for reshipment in such cases.
CalmPaws is not liable for packages that are lost, stolen, or undelivered due to errors in the shipping address provided at checkout. We strongly encourage customers to review all order details carefully before completing their purchase.
7. Lost or Delayed Shipments
If your order has not arrived within 25 business days from the date of dispatch, please contact us at calmpawshq@gmail.com so we can open an investigation with the carrier. We will make every reasonable effort to resolve the situation, including reshipment or refund where appropriate, in accordance with our applicable policies.
CalmPaws is not responsible for delays caused by events outside our control, including but not limited to natural disasters, carrier service disruptions, or government-imposed restrictions.
8. Compliance Notice
CalmPaws complies with applicable U.S. federal and state consumer protection laws governing e-commerce transactions, including regulations enforced by the Federal Trade Commission (FTC) regarding mail and telephone order merchandise. Under the FTC's Mail, Internet, or Telephone Order Merchandise Rule, if we are unable to ship your order within the stated timeframe, we will notify you and provide the option to cancel your order for a full refund.
9. Contact
For all shipping inquiries, please reach out to our customer support team at:
We are committed to ensuring your CalmPaws order arrives safely and that your dog is ready for a calmer, more comfortable experience — whether it's fireworks season, a thunderstorm, or an upcoming vet visit.