Refund policy

Return and Refund Policy

Effective Date: June 17, 2026

Overview

At CalmPaws, we stand behind every product we sell. This Return and Refund Policy explains the conditions under which you may request a return or refund for your purchase. Please read this policy carefully before completing your order. By purchasing from CalmPaws, you agree to the terms described below.

90-Day Satisfaction Guarantee

CalmPaws offers a 90-day guarantee from the date you receive your order. If you are not satisfied with your CalmPaws ear muffs within this period and your request meets the eligibility conditions below, we will process a refund upon inspection and approval.

Eligibility Requirements

To qualify for a return and refund, all of the following conditions must be met:

You must notify us within 48 hours of receiving your order by emailing calmpawshq@gmail.com. Requests submitted after this initial notice window may not be accepted.

The product must be unused and in its original, unaltered condition.

The product must be returned in its original, intact packaging with all tags, inserts, and accessories included.

The product must not show any signs of use, wear, pet hair, odors, or damage caused after delivery.

Your return request must be submitted within the 90-day guarantee window from the confirmed delivery date.

Requests that do not meet every one of these conditions will not be eligible for a refund.

Non-Returnable Items

The following situations are not covered under this policy and are not eligible for a return or refund:

Products that have been opened, used, or worn by your dog.

Products returned without prior email notification within the 48-hour window.

Products returned without their original packaging or with damaged, altered, or missing packaging.

Returns initiated after the 90-day guarantee period has expired.

Products damaged due to misuse, improper handling, or circumstances not related to a manufacturing defect.

Orders where the incorrect size was selected by the customer. Please refer to our size guide before purchasing.

How to Initiate a Return

Step 1. Email us at calmpawshq@gmail.com within 48 hours of receiving your order. Use the subject line "Return Request – Order #[Your Order Number]" and include the following information in your message:

Your full name

Your order number

The email address used to place the order

The reason for your return request

Clear photographs of the product and its original, unopened packaging

Step 2. Our team will review your request and respond within 2–5 business days. If your request is approved, we will provide you with return instructions, including the return shipping address.

Step 3. Ship the product back to us using a trackable shipping method. You are responsible for ensuring the item arrives safely. CalmPaws is not liable for items lost or damaged in return transit.

Step 4. Once we receive your return, our team will inspect the product to verify it meets all eligibility requirements. This inspection may take up to 5 business days from the date we receive the item.

Step 5. If the inspection confirms the product is in its original, unused, and unopened condition, we will process your refund. You will be notified by email once the refund has been issued.

Return Shipping Costs

All return shipping costs are the sole responsibility of the customer. CalmPaws does not provide prepaid return labels. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item without tracking confirmation. Original shipping charges are non-refundable.

Refund Processing

Refunds are issued only after the returned product has been received and inspected by our team. If your return is approved following inspection, your refund will be applied to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

If your return is rejected following inspection due to signs of use, damage, or failure to meet the eligibility conditions outlined above, you will be notified by email and the item may be returned to you at your expense or disposed of, at our discretion.

Damaged or Defective Items

If you receive a product that is defective or was damaged during shipping, please contact us at calmpawshq@gmail.com within 48 hours of delivery. Include your order number, a description of the issue, and clear photographs documenting the damage or defect. In verified cases of manufacturing defect or shipping damage, CalmPaws will cover the cost of return shipping and provide a replacement or full refund at our discretion.

Order Cancellations

Orders may be cancelled only if they have not yet entered the processing or fulfillment stage. Once an order has been processed or shipped, it cannot be cancelled. If you wish to cancel an order, contact us immediately at calmpawshq@gmail.com and we will make every effort to accommodate your request, though cancellation cannot be guaranteed.

Delivery Timeframes

For reference, standard order processing takes 1–3 business days. Shipping typically takes 13–20 business days after the order has been processed. The 90-day guarantee period begins on the date of confirmed delivery, not the date of purchase.

Legal Rights

This policy does not affect any rights you may have under applicable federal or state consumer protection laws. Nothing in this policy is intended to limit or exclude liability where such limitation or exclusion is not permitted by law.

Contact

For all return, refund, or order-related inquiries, please contact us at:

Email: calmpawshq@gmail.com

We aim to respond to all inquiries within 2–5 business days.