Privacy policy
Privacy Policy
Effective Date: June 17, 2026
Last Updated: June 17, 2026
1. Introduction
Welcome to CalmPaws. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make a purchase from us.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
For any questions or concerns regarding this policy, you may contact us at: calmpawshq@gmail.com
2. Information We Collect
We collect information you provide directly to us and information collected automatically when you interact with our website.
Information you provide directly:
When you place an order, create an account, or contact us, we may collect your name, email address, shipping address, billing address, phone number, and payment information. Payment card details are processed securely through our third-party payment processor and are not stored on our servers.
Information collected automatically:
When you visit our website, we automatically collect certain information about your device and browsing activity, including your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and the date and time of your visit. We collect this information using cookies, web beacons, pixels, and similar tracking technologies.
Information from third parties:
We may receive information about you from third-party services such as payment processors, shipping carriers, and advertising platforms when you interact with their services in connection with our store.
3. How We Use Your Information
We use the information we collect for the following purposes:
To process and fulfill your orders, including charging your payment method, arranging shipping, and sending order confirmations and tracking updates. To communicate with you about your orders, respond to your inquiries, and provide customer support. To send you marketing and promotional communications, if you have opted in to receive them. To improve our website, products, and services by analyzing usage patterns and customer feedback. To detect, investigate, and prevent fraudulent transactions and other illegal activity. To comply with applicable legal obligations and enforce our terms and policies. To personalize your shopping experience and deliver targeted advertising relevant to your interests.
4. Sharing of Your Information
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following limited circumstances:
Service providers: We share your information with third-party vendors and service providers that perform services on our behalf, such as payment processing, order fulfillment, shipping and logistics, email delivery, advertising, and website analytics. These providers are contractually obligated to use your information only as necessary to provide their services to us.
Shipping and fulfillment partners: To deliver your order, we share your name and shipping address with our fulfillment and logistics partners. As a dropshipping operation, your order may be fulfilled and shipped directly by our supplier.
Advertising platforms: We may share data with platforms such as Meta (Facebook and Instagram) and Google to serve targeted advertisements and measure the effectiveness of our marketing campaigns. This may involve the use of tracking pixels and hashed data.
Legal requirements: We may disclose your information if required to do so by law or in response to a valid subpoena, court order, or government request, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a legal obligation.
Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and serve relevant advertisements. Cookies are small data files placed on your device.
We use the following types of cookies: essential cookies required for the website to function; analytical cookies that help us understand how visitors interact with our site; marketing cookies used to deliver personalized advertisements; and preference cookies that remember your settings and choices.
You may configure your browser to refuse all cookies or to alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of certain parts of our website, including the shopping cart. You may also opt out of interest-based advertising by visiting the Digital Advertising Alliance opt-out page at optout.aboutads.info or the Network Advertising Initiative at optout.networkadvertising.org.
6. Your Rights and Choices
Depending on your state of residence, you may have certain rights regarding your personal information.
California Residents — California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA):
If you are a California resident, you have the right to know what personal information we collect, use, disclose, and sell. You have the right to request deletion of your personal information, subject to certain exceptions. You have the right to correct inaccurate personal information. You have the right to opt out of the sale or sharing of your personal information. You have the right to non-discrimination for exercising your privacy rights.
CalmPaws does not sell your personal information as that term is defined under California law. To exercise your California privacy rights, please contact us at calmpawshq@gmail.com.
Virginia Residents — Consumer Data Protection Act (CDPA):
Virginia residents have the right to access, correct, delete, and obtain a copy of their personal data, as well as the right to opt out of the processing of personal data for targeted advertising.
Colorado, Connecticut, and Other State Residents:
We respect and will honor applicable privacy rights afforded to residents of other U.S. states with comprehensive privacy laws, including but not limited to Colorado (CPA) and Connecticut (CTDPA). To submit a request, contact us at calmpawshq@gmail.com.
Email Marketing:
If you have subscribed to our marketing emails, you may unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any marketing email or by emailing us at calmpawshq@gmail.com. Please allow up to 10 business days for your request to be processed.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to process your orders, resolve disputes, maintain business records, and comply with our legal obligations. Order information is generally retained for a minimum of five years for accounting and legal compliance purposes. You may request deletion of your data by contacting us at calmpawshq@gmail.com, subject to our legal retention requirements.
8. Data Security
We implement commercially reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data, and you provide your information at your own risk. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you in accordance with applicable law.
9. Third-Party Links
Our website may contain links to third-party websites, including social media platforms and payment processors. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children's Privacy
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 13, please contact us at calmpawshq@gmail.com.
11. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of the updated terms.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us by email. We will respond to all legitimate requests within a reasonable timeframe.
Email: calmpawshq@gmail.com